If you received a toll invoice from another agency, call the phone number listed on the invoice you received. FasTrak provides travelers with multiple methods to pay their toll invoices and resolve violations.When a vehicle passes through a tolled facility without a. If you believe you have received a Toll Enforcement Invoice in error, please contact the SunPass Customer Service Center at 1-888-TOLL-FLA (1-88). A Toll Enforcement Invoice is then mailed to the registered owner of the vehicle for the toll(s) incurred over a 30-day period, plus a 2.50 administrative. Additionally, the Florida Department of Transportation (FDOT) is authorized under Florida Statutes to request a Registration Stop on the license plate of the registered owner of the vehicle and may also issue a Uniform Traffic Citation to the vehicle’s owner. If the owner does not pay after a second notice, the toll and administrative fee amounts may be assigned to a collection agency, which will add more fees to the balance owed. If payment is not received by the due date listed on the Toll Enforcement Invoice, a second invoice will be mailed. Please note that TOLL-BY-PLATE and cash customers generally pay a higher toll rate than SunPass customers. ![]() If your registration is suspended, you will be responsible for payment of all outstanding tolls and fees to the PA Turnpike and will be required to pay a restoration fee to PennDOT. A Toll Enforcement Invoice for the toll(s) is then mailed to the registered owner of the vehicle, including a $2.50 administrative charge. Payment to the PA Turnpike for all tolls and fees owed will ensure your vehicle registration remains in good standing. The fine amount is actually 262.00 (not 100). If a vehicle that is not equipped with SunPass or another interoperable transponder goes through a tolling location, the transaction will automatically be converted to a TOLL-BY-PLATE transaction. You receive a toll violation in the mail long after the infraction has happened. ![]() According to the agency, depending on the customer’s concern, the process will vary at that point.Cameras are placed overhead at each tolling point to capture an image of a vehicle’s license plate if an active transponder is not detected or if a toll is not paid. How to dispute a toll chargeįDOT told the I-TEAM that if a customer has a concern, question or wants to file a dispute, they can visit or call the customer service line at 888-TOLL-FLA (88). “It was a very scary thing,” Gwendolyn Anderson said. An invoice was then reissued to the correct driver.Īn FDOT spokesperson also told us that in cases where a driver calls to try to find out what the cause was behind an incorrect invoice, the state can’t give out information if it involves someone else’s account.įinding out that the invoice was the result of a computer mistake put to rest the Andersons’ fears of someone using their license plate for something criminal. SunPass : Toll Enforcement Invoice Toll Enforcement Invoice Make a Payment Uniform Traffic Citation If you have received a Uniform Traffic Citation and. In the Andersons’ case, a customer service representative investigated the dispute, confirmed the plate was misread and cleared the charge. Photo from invoice sent to Gwendolyn Anderson, taken on a Miami toll roadįDOT told the I-TEAM that if a driver disputes an invoice, a person will look at the plates. By the way, it's not possible to confuse the letter O with a zero on a Florida license plate, as the state's tags are only manufactured with zeros. Youre in the right place if you need to make a payment for an invoice youve received or for. But a closer look at a higher-quality photo from the invoice showed the plate seen in Miami is actually 009 50Z – one character off. The invoice sent to Gwendolyn Anderson listed a Florida license plate of 009 5QZ, which is the plate on her PT Cruiser. But with millions of invoices generated electronically each month, they admit the system makes about 50,000 mistakes a month. According to FDOT, the SunPass automatic tolling system has a 99.5% success rate. So, the I-TEAM reached out the Florida Department of Transportation to find out what really happened in the Andersons’ case. ![]() “We felt really lost because we could not get anyone to listen and try to understand what was going on,” Gwendolyn Anderson said. When a second toll invoice arrived at their Northside home, the Andersons noticed the invoice had been paid in full – but they had not paid a dime. The two then went to a local DMV office and were told there was nothing they could do besides filing an online complaint and waiting.
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